Warranty

At PainRelieva, we stand behind the quality of our products — because your comfort and confidence matter.

That’s why we offer a 1-Year Limited Warranty on all PainRelieva devices from the date of purchase.

What’s Covered

Our warranty protects you against any manufacturer defects in materials or workmanship under normal, intended use.

This includes:

  • Faulty heating elements
  • Defective vibration motors
  • Non-functioning controllers or power systems
  • Other mechanical or electrical faults not caused by misuse

What’s Not Covered

The warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage (e.g. scratches, stains, fraying)
  • Damage from misuse, neglect, or modification
  • Water damage or improper cleaning
  • Issues caused by unauthorised repairs or tampering
  • Damage from power surges or improper charging

Warranty Period

Your coverage lasts 12 months from the original date of purchase.
Warranty is only valid for the original purchaser and is not transferable.

How to Make a Warranty Claim

If you believe your product is faulty, here’s what to do:

1. Email us at info@painrelieva.com with:

  • Your order number
  • Description of the issue
  • Photo or video evidence (if possible)

2. Our team will assess your claim and get back to you within 2-3 business days.

3. If approved, we’ll offer:

  • A free replacement unit, or
  • Repair instructions, or
  • A refund, depending on the issue

Note: you may be asked to return the faulty product before receiving a replacement or refund. In this case, return shipping costs may be covered if the claim is approved.

Additional Notes

  • All devices must be used in accordance with the user manual and safety instructions.
  • This warranty is in addition to your rights under Australian Consumer Law.
  • If your item arrives damaged or defective on delivery, please contact us within 7 days so we can assist you promptly.

Questions or Concerns?

We’re here to help.
Email us at info.painrelieva@gmail.com or visit our Returns & Refunds Policy for related info.

Last Updated: 19 June 2025

Customer Reviews

Based on 17 reviews
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Mandy C
Works as intended

Heats up the knee, vibrates the joint and muscles, making my knee feel looser and less pain. Well done painrelieva

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Trieu Anh D
Stopped my mum from needing surgery

My mum is elderly with knee pain due to arthritis and joint damage. She's seen the GP and specialist but doesn't want to do the surgery (knee replacement). I got her this to try because why not try and turns out it's worked a charm and her knee pain has gone down alot that she won't need surgery anymore. She puts it on everyday 3x a day and goes for a walk as exercise for the knee. Would recommend others try it out.

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Jacqui L
Does the job well, and silent at night!

The product reviews are accurate, but thought I'd mention that it's very silent even with massage mode on. Sometimes my knee pain wakes me up in the middle of the night and luckily this helps me fall back asleep without waking up my husband

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Geoff W
Arthritis pain is more bearable

Got stage 3 arthritis and walking was becoming impossible some days. I use this in the mornings and I can tell the difference. Not cured, but a hell of a lot more manageable.

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Kevin D
Good little device

Bought this for my mum and now I use it too lol. Helps with knee cramps from long drives. Just wish it had a longer battery but otherwise no complaints

Customer Reviews

Based on 18 reviews
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Andy H
Great for after work standing long time

My back pain usually flares up after standing at work for a long time, since getting this device it's helped the pain alot, it's easy to use and carry so tend to use it on the drive home. Definitely works and am happy

R
Roni K
Works as expected, happy with delivery

Works as expected, happy with the delivery. Helps with my back pain (disc bulges and arthritis). Delivered very quickly and packaged well inside too. Came with a nice thank you note alongside easy instructions to follow.

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Tualee K
Better than some physios!

My current physio is good with exercises, however some physios I had in the past would just put a heat pack on me and massage gun or TENS my back for a total of 15-20min max. Now I can do the same myself and save myself physio money

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Jean A
Nice for cold weather

My back pain flares up and stiffens when it gets cold, really affecting my day. This little heater and vibrator is perfect for the cold!