At PainRelieva, we aim to get your order to you as quickly and smoothly as possible. Below you'll find everything you need to know about how we pack, ship, and deliver your products.
Orders are typically packed and dispatched within 1–2 business days after purchase. You’ll receive a confirmation email with tracking details once your order is on the way. Please note: During peak periods, public holidays, or promotional sales, dispatch times may be slightly longer — we appreciate your patience.
We offer free standard shipping via Australia Post for all orders over $99. Express shipping is also available at checkout for faster delivery.
Delivery times are based on the estimates provided by Australia Post.
|
Shipping Method |
Estimated Delivery Time |
Cost |
| Standard (AusPost) | 2–8 business days |
FREE |
| Express (AusPost) | 1–4 business days | $19.65+ |
We currently ship to select countries, such as USA, Canada, UK, and New Zealand. Shipping costs and delivery times vary based on destination and weight and are thus calculated at checkout.
Important Notes:
Once your order ships, you’ll receive a tracking number via email or SMS. You can use this to track your parcel through the carrier's website (e.g. Australia Post or international courier).
If you don’t receive tracking details within 5 business days, please check your spam folder or email us at info@painrelieva.com.
We always do our best to meet delivery expectations, but unfortunately, we cannot control delays once your parcel leaves our warehouse. We are not liable for:
Tip: Always double-check your shipping address before placing your order.
Need More Help?
If your order hasn’t arrived or you’re experiencing issues, please contact us at info@painrelieva.com with your order number and we’ll get back to you ASAP.
For information about our 30-day money-back guarantee, returns eligibility, and refunds process, please see our Refunds & Returns Policy.
Last Updated: 19 November 2025
