We offer a 30-day risk-free trial, which means you have 30 days after receiving your order to request a return.
We cover the full cost of return shipping labels for both 30-day risk-free trial returns and warranty-related returns.
Note: if your return is due to a change of mind or made under the 30-day risk-free trial, a $14.95 handling fee will be deducted from your refund. This small fee helps cover the processing and handling costs involved in offering the trial and allows us, as a small business, to continue providing a risk-free experience for customers who want to try the product first.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need to provide your order number or proof of purchase.
To begin a return, please contact us at info@painrelieva.com — include your order details and your reason for returning the item.
If your return is approved, we’ll send you a prepaid return shipping label along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You’re welcome to contact us at any time with questions at info@painrelieva.com
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll assess the issue and make things right as quickly as possible.
The fastest way to receive the item you want is to return the original item via the steps above. Once the return is accepted, we'll assist with your exchange for your new item.
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 5 business days.
Please note your bank or credit card provider may take additional time to process and post the refund. If more than 10 business days have passed since your refund was approved, please contact us at info@painrelieva.com.
Last updated: November 19, 2025
